Shipping & Returns

SHIPPING POLICY

We ship parcels using Royal Mail and can only send to the UK. Any parcels that have not been received within 10 business days, please let me know at norbsandco@gmail.com and I will chase up with Royal Mail. 

Standard Shipping is 2nd Class. Upgrades can be purchased at checkout to chose 1st Class.

Return & Exchange Policy

Unfortunately we cannot accept returns or exchanges on handmade soaps as they are classed as a personal item. 

If you wish to return or exchange any other item, return shipping is at the cost of the customer, unless the product is damaged, or we have made an error. 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.